ACTIVATION ERRORS
Usual errors during activation of license.
SERIAL NUMBER ENTERED IS NOT VALID
- Client gets this error after entering Serial at Page 2/3 of Activation Wizard. Maybe client is really entering wrong license serial. License serial should include the dashes/hyphens or “-“. In most cases, the user enters a wrong character – license is a 32 hexamal digit number. Valid characters are letters A to F and numbers 0 to 9.
- User may email info@chiralsoft.com to verify the license number.
SERVER RESPONSE IS NOT VALID/ACTIVATION FAILED. OPERATION TIMED OUT
- The user is trying to activate the license again but he has exceeded the limit already. User must state the reason why there is a need to do the activation again. If it is still possible to do the deactivation procedure, the user must do so (refer to section Hardware Replacement / Operating System Reinstallation) and forward the deactivation id and license.lic file to info@chiralsoft.com. It is up to Neurotechnology whether they will grant the user another activation
LICENSE FOR THIS SERIAL WAS GENERATED TOO MANY TIMES
- The user is trying to activate the license again but he has exceeded the limit already. User must state the reason why there is a need to do the activation again. If it is still possible to do the deactivation procedure, the user must do so (refer to section Hardware Replacement / Operating System Reinstallation) and forward the deactivation id and license.lic file to info@chiralsoft.com. It is up to Neurotechnology whether they will grant the user another activation
ONE OF NEUROTECH MODULES IS NOT REGISTERED
Please follow these instructions:
- Go to “C:\Program Files\Neurotechnologija\Activation\”
- Delete “pgd.conf”
- Start Activation Wizard
- Choose “Single computer License”
- Press “Next”
- At Page 2/3, DO NOT ENTER SERIAL NUMBER! Instead, press “Next/Skip” button at bottom right of page
- Leave first three fields empty (cluster server, cluster node, server license).
- Choose “Select client license file:”
- Browse for file “C:\Program Files\Neurotechnologija\Activation\license.lic” (assumming this is the license filename you have used)
- Press “Install license manager service”.
- Start IDTOMIS.
- The IsReg will have turned to blue by now